Terms and Conditions (AGB)

Thank you for shopping with Rosewood Cottage Life.

Terms and Conditions (AGB)

1. Scope

These Terms and Conditions apply to all purchases made through the Rosewood Cottage Life online store.

2. Contracting Party

Rosewood Cottage Life
Owner: Manel Mazari
Schilfweg 5
51147 Cologne
Germany

Email: rosewoodcottage.contact@gmail.com

3. Conclusion of Contract

The presentation of products in this online store does not constitute a legally binding offer.

By placing an order, the customer submits a binding offer to purchase the selected products.

The contract is concluded once an order confirmation is sent by email or the goods are dispatched.

4. Prices and Payment

All prices shown are final prices.

No VAT is charged in accordance with the small business regulation pursuant to Section 19 of the German VAT Act (UStG).

Available payment methods are displayed during checkout.

5. Delivery

Orders are shipped to the address provided by the customer.

Estimated delivery times are provided for guidance only and are not guaranteed.

6. Handmade Products

All products are handmade. Small variations in colour, size, texture, and design are part of the handcrafted nature of the products and do not constitute defects.

7. Right of Withdrawal and Returns

Consumers are entitled to statutory withdrawal rights where applicable.

Further details can be found in our Refund & Return Policy.

Customers are responsible for the direct costs of returning goods.

8. Damaged Items

If an item arrives damaged or incorrect, customers must contact us promptly after receiving the order.

9. Limitation of Liability

We are liable without limitation for intent and gross negligence.

For slight negligence, liability is limited to breaches of essential contractual obligations and foreseeable damages.

Nothing in these Terms excludes liability for injury to life, body, health, or mandatory statutory claims.

10. Applicable Law

The laws of the Federal Republic of Germany shall apply.

Mandatory consumer protection provisions of the country in which the customer has their habitual residence remain unaffected.

11. Online Dispute Resolution

The European Commission provides an Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

Should any provision of these Terms and Conditions become invalid, the remaining provisions shall remain unaffected.

Last updated: June 2026.

 

Shipping Policy


Processing Time

All bookmarks are handmade with care. Orders are usually processed within 2–5 business days after payment has been received.

During busy periods, processing times may be slightly longer.

Shipping Destinations

We currently ship worldwide.

Please note that delivery availability may vary depending on your country or region.

Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and customs processing.

  • Germany: 2–5 business days

  • Europe: 5–14 business days

  • International: 7–30 business days

We are not responsible for delays caused by postal services, customs authorities, weather conditions, or other circumstances beyond our control.

Customs and Import Duties

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

 

 

Refund & Return Policy

Right of Withdrawal

Customers residing in countries where statutory withdrawal rights apply may exercise these rights in accordance with applicable law.

Returns

You may request a return within the legally applicable withdrawal period.

To initiate a return, please contact us at:

rosewoodcottage.contact@gmail.com

Return Shipping Costs

Customers are responsible for the direct costs of returning items.

Return Conditions

Returned items must:

  • be unused,

  • be returned in their original condition,

  • be securely packaged.

Non-Returnable Items

Because our products are handmade, minor variations in colour, size, texture, and details are natural characteristics and do not constitute defects.

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery and include photographs of the issue. We will work with you to find an appropriate solution.

Refunds

Once the returned item has been received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued using the original payment method. Please note that processing times may vary depending on your payment provider.